The thing is that Microsoft has already been given diagnostic data from people who can reproduce this problems - event logs containing errors which are specific enough to pinpoint the cause of the issue (and I'm speaking this as a programmer and a Windows
professional) and either admit it's a general hardware fault or a driver/software bug. People have already been given new units and it didn't help at all - the issue is still there. And as far as number of complaints go not everyone sees this as a major problem,
so they don't report it. Even if they do it's probably not on a forum, but a support channel. Which of course I have done myself too, but it didn't help. Hence the attitude. I hate to be a "can I speak to your manager" type of guy, but I know from my experience
that with Microsoft sometimes it's the only way to actually move things forward, as they tend to neglect issues that are not super major.
And unfortunately having no Microsoft retail stores nearby in Europe doesn't help either - every replacement is basically is minimum a week without the device that I use for work daily - it's shipped from Netherlands.