Surface 2 pro charger issue

Hi FatimaSy,

Thank you for reaching out to the Community! We appreciate you taking the time to consult this issue with us. I’m sorry to hear that your Surface is not charging properly. I can tell you are worried about this situation and it is completely understandable. Please know we will do our best to help and guide you in the right direction.

First, please try to verify if the problem is with the Surface or the adapter.  Check from different outlets and locations. Take a look at the charging port and the tip of the adapter, see if there is any debris or corrosion. If you can, try your charger with a different Surface, and a different charger with yours. If you can get your charger to work with a different device, the problem may be with your Surface. If your Surface starts taking a charge from a different charger, your charger may be malfunctioning. 

Second, we suggest you try a two button restart (only useable on Pro and Pro2 devices):

• Power off the Surface Pro
• Hold Volume Up and the Power button for 10 seconds
• Release buttons
• Wait 5-10 seconds
• Power on the Surface

Additionally, we also suggest you follow the troubleshooting steps mentioned in the next support article:

• **Surface Pro won’t turn on**
• **Surface battery won’t charge**

•Before you begin

•Solution 1: Remove and reconnect the power supply

•Solution 2: Check the battery charging status

•Solution 3: Restart Surface

•Solution 4: Two-button shutdown (Surface Pro models only)

If the issue persists after trying the steps mentioned above we suggest you contact Technical Support by visiting our Self Service Center here or contact Support **here**.

We hope this information proves useful. Keep us posted!

We are always here to help!

Best Wishes,

i uninstalled the battery drivers from the device manager, shut down my surface and unplugged it for around 15 minutes. i plugged it back in and left it turned off for about another 15 minutes. i turned it back on and it was fully charged. i was thinking it may have just been some sort of display error, but the machine was shutting down whenever i would unplug it, so i don't know. hopefully that problem is solved.

the touchpad is still sketchy at times, however. :/

Hi FatimaSy,

Thanks for your kind and prompt reply!

If your Surface starts taking a charge from a different charger, your charger may be malfunctioning indeed. Now, if your charger works with a different Surface, the problem may be with your Surface.

You might want to try visiting the nearest Microsoft Store in your area, in order to test this. If this is not possible for you, the next step would be visiting our Self Service Center here or contacting Technical Support **here**.

We hope this helps!

Best Wishes,