Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-10-20T04:18:45+00:00

    Note: The update packages linked down below are for ARM devices (basically for the Windows RT OS)

    After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

    Alright, so I got a permanent solution for the Windows Update searching disaster!

    Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

    Step 2: Set up your surface and head to Windows update.

    Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

    Step 4: After the installation got succeeded, and your surface rt restarted go ahead and search again for updates.

    Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

    Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

    Step 7: If not, try to install the updates again. If yes, start searching for updates again.

    Step 7B (Read before doing): IF kb2919355 is not installed and you are stuck on the search for updates part please download*THIS** file, turn off your WiFi, install the file by opening it, restart when finished and turn on WiFi*

    Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

    THE SOLUTION

    Step 9: Download kb3173424 from HERE.

    Step 10: Download kb3172614 from HERE.

    Step 11: Turn off your Wifi, and reboot the surface.

    Step 12: Install kb3173424 by opening it.

    Step 13: Reboot the surface.

    Step 14: Install kb3172614 by opening it.

    Step 15: Reboot the surface.

    Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way .

    for me work, and this is a solution  offer by xda developer , microsoft engineers probable sleep  !

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  2. Anonymous
    2017-10-12T15:41:16+00:00

    I can confirm that login started working. Thank god.

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  3. Anonymous
    2017-10-12T13:54:40+00:00

    Hello, i have now managed to reset my surface and enter MS account details. Also i have been able to download from the App store 😊

    Debi

    ThanQ for the fix. Able to long in. Since i had reset the surface to factory settings i lost the apps i purchased. How to retrieve then without paying again

    Will be appreciated. 

    ThanQ

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  4. Anonymous
    2017-10-12T06:48:26+00:00

    Hi everyone,

    Can anyone confirm if logging in using their Microsoft Account (MSA) is successful? We'll appreciate if you could post your comment right after this.

    Regards.

    Yes I was able to log into my MSA, but I cannot get yesterdays Patch Tuesday update, nor can I download any apps from the store even though my download speed is 18MB. 

    I have just received a replacement Surface 2 (RT) from MS and can now log in using my MS credentials as well as access and download / install apps from the Store (fb installed just now) BUT it's still saying there are no available updates even though this device is out of the box, and just hangs with the MS message 'checking for updates' (left doing this overnight last night) if I manually check for updates:

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  5. Anonymous
    2017-09-19T16:47:44+00:00

    gives me an error code

    Details may help.

    FWIW in a related thread I provided a method of getting a list of most recent writes

    https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/app-store-no-longer-working-on-surface-2-rt/f64459de-0c1c-4eac-88bc-a730eb951ce0?page=2#LastReply

    <quote>

    Assuming something is written to record the failure of opening the Store I would expect the relevant list to be quite small and hopefully illuminating.  Unfortunately most of it seems to go under the user's profile (so there may be PII concerns about sharing it except by general description).

    </quote>

    HTH

    Robert Aldwinckle

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