my control key is broken

Anonymous
2018-02-25T15:05:34+00:00

    Hi, is there anybody happen to this issue? My control key is broken after 10 months. I am a developer, I seldom use mouse, I often use the keyboard, like ctrl+arrow, ctrl+tab, ctrl+F4, ctrl+W, ctrl+alt+L, ctrl+shift+E, and so on. It's about more then 500 times I click the control key each day.

    China ms has changed a new keyboard for me last year, and the control key is broken again after 10 months. And the refuse change it again for me.

That's np, the real problem is even they change a new one for me, the control key will be broken again after 10 months.

    I guess the keyboard material is not good enough for me to click it more then 500 times each day.

    Surface book is really a good product, I really hope it will be perfect, I like surface book II, too.

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  1. Anonymous
    2018-08-21T14:15:56+00:00

    I can NOT believe MS is really a great company?!

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  2. Anonymous
    2018-08-21T11:43:56+00:00

    I've had the same problem on two SurfaceBooks now. I'm also a developer, so probably use the key more that a 'standard' user. Whats most annoying is that the crack (whilst unsightly - actually means that half the key doesn't work meaning I have a significant miss rate when trying to ctrl-something)

    Microsoft's support was appalling. With their only suggestion being 'Buy a new laptop'. These additional reports show that this is a more common defect. I'm going to pick it up with them again.

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  3. Anonymous
    2018-08-16T18:01:00+00:00

    I have exactly the same problem - CTRL key is broken. 

    Very little use - Just out of warrantee 

    Microsoft not interested - Suggest I buy replacement complete machine.

    If it comes to buying a new laptop it wouldnt be one that is only going to last a year.

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  4. Anonymous
    2018-07-15T09:09:44+00:00

    There is no replacement option from Microsoft, no warranty... 

    Try 3D printing: 

    Here is the 3D model for a spare Surface Book Ctrl key. The perfect solution to replace a broken key that Microsoft doesn’t provide as spare part.

    Thanks @lequanganhpiano for sharing the 3D model for free.

    https://www.thingiverse.com/thing:2905308

    Use some 3D print service for SLA or DLP technology, it must be flexible or tough resin. Because the key has very tiny latch, it requires the best printer.

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  5. Anonymous
    2018-07-15T08:10:55+00:00

    Same here!  How to get replacement?

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