Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2021-01-18T17:52:53+00:00

    I have the same issue with the surface dock 2 and surface book 3. I am unable to use a keyboard because it either stops working , or repeats the same letter over and over. Please fix this ms. Just invested thousands in a setup with your hardware and cannot type a simple email.

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  2. Anonymous
    2021-01-18T18:13:30+00:00

    As someone who wishes they'd have discovered this issue before buying multiple docks to no avail and ending up outside of my return window. I can, with 100% confidence, tell you to just return everything and get a different laptop while you still can.

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  3. Anonymous
    2021-01-19T12:57:23+00:00

    Okay finally I wrote a ticket to the business support and demanded on replacement. I bought mine in June 2020.

    They instantly sent me a new Surface Book 3. Until now no stuttering. Not shure if coincidence or my problem is finally solved. I work on the new one now for one full day (enough for a million stutters).

    I recoconized only one small mouse jump... but this could be something on the laser or whatever. I have become oversensitive to input stuttering I think.

    I hope this machine is working now... if not. I'll come back here. For shure.

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  4. Anonymous
    2021-01-19T15:48:09+00:00

    Okay finally I wrote a ticket to the business support and demanded on replacement. I bought mine in June 2020.

    They instantly sent me a new Surface Book 3. Until now no stuttering. Not shure if coincidence or my problem is finally solved. I work on the new one now for one full day (enough for a million stutters).

    I recoconized only one small mouse jump... but this could be something on the laser or whatever. I have become oversensitive to input stuttering I think.

    I hope this machine is working now... if not. I'll come back here. For shure.

    Please get back to us in a couple of days, if it works!

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