Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-12-17T15:25:25+00:00

    Thank you David, this is helpful information unfortunately both my mouse and keyboard use a factory set radio frequency and require their USB dongles. I'm sure that answer will benefit someone with a different setup.

    Jared

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  2. Anonymous
    2020-12-17T15:42:16+00:00

    Hi Jared,

    This works Bluetooth Adapter for Keyboard & Mouse « Handheld Scientific, Inc. with USB HID if you want to try it or wait for fix.

    David

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  3. Anonymous
    2020-12-18T06:53:35+00:00

    No luck, problem is back again. Please fix it!!!!!

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  4. Anonymous
    2020-12-21T11:19:13+00:00

    @Eddy Atinda @Greg [MSFT] @Barb Bowman

    I have unmarked this as an answer to hopefully get one of you to please give us an update.  You state this is a known issue and yet it is not included in update notices. 

    You are NOT keeping people informed about issues impacting customers.  Please respond!

    David

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