Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-10-27T16:52:02+00:00

    no fix yet.  still in MS's court.  Did the bluetooth actually solve it?  Others thought it helped, but didn't fix the issue.

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  2. Anonymous
    2020-10-27T18:26:55+00:00

    I gave up. MS has told me the only fix they have is to replace or reimage. Which is the equivalent of "Have you restarted your device?"

    I get my XPS 15 at the end of the week. 

    Microsoft. THIS IS A PROBLEM. FIX IT.

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  3. Anonymous
    2020-10-27T18:48:40+00:00

    I was told the same and said I would do it as long as Microsoft pay for my time if it doesn't fix the problem. They wouldn't agree to do so, that tells you they are clutching at straws.

    David

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  4. Anonymous
    2020-10-27T22:44:27+00:00

    So i've had a fun morning. Folding@Home has been a good workaround for many weeks - but this morning, they have no work units available...

    So until they do, F@H is not doing any work, and my CPU is back to idling. And the problem starts again.

    The issue is so clearly linked to low CPU usage and therefore power usage that I'm surprised that MS hasn't issued a simple fix.

    It's a perfect storm of a hardware issue combined with the dumbing-down of Windows power management that came with release 1903 that disabled visibility on options like Disable USB Selective Suspend that would have helped a lot with diagnostics.

    'Noone will ever need advanced power management' seems like it might rank up there with 'Noone will ever need more than 640KB RAM' as one of Microsoft's flawed visions.

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