Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-10-26T19:12:22+00:00

    I agree.  This shouldn't be happening.  I submitted a support ticket with MS,  they came back wanting other device information last week, and now haven't heard anything further from them on it.....

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  2. Anonymous
    2020-10-26T20:42:38+00:00

    If they want info they should read this forum.

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  3. Anonymous
    2020-10-26T20:56:56+00:00

    I posted a link to this forum on Twitter and tagged Microsoft surface, I'm sure they won't look at it though.

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  4. Anonymous
    2020-10-27T16:44:03+00:00

    I just got the surface book 3 and getting this problem too.

    anyone found a fix? its coming to the point its bugging me. Only mouse and keyboard that works are bluetooth. If its usb its lagging as hell.

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