Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-10-22T14:19:16+00:00

    This seems to be in line with what my problem is. I am seeing the most problems with Bluetooth headphones and a 2.4ghz keyboard/mouse dongle. I have purchased a USB hub with a 4-foot extension and it did help but it did not solve it entirely. I have also stopped using the onboard Bluetooth and switched to an Asus USB Bluetooth adapter. 

    Now no one is about to make a "hackers" movie about me but the other day I was writing a macro for excel the keyboard glitched and I did not catch it. Had to go through line by line for a very simple macro. I just don't think this is a problem that I should be facing given the money. As of right now, my 2014 Dell e5550 outpaces my SB3 with data management. However, the SB3 slaughters the dell with video editing (its take over an hour to render 40 minutes 1080p youtube videos. 2mins on SB3)

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  2. Anonymous
    2020-10-26T03:24:56+00:00

    I am experiencing the same thing-- my mouse and keyboard will not send input at times for like 5 seconds, or they will lag/stutter, and sometimes my keyboard will keep sending the same key until I press another one.

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  3. Anonymous
    2020-10-26T12:13:58+00:00

    Hi, 

    Having the same issue with new system. Mouse freezes and becomes unresponsive for a moment. All updates have been applied. Running Windows 19042.608. 

    Can't seem to pinpoint the moment it happens. It looks random.

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  4. Anonymous
    2020-10-26T19:03:34+00:00

    I've been going through the same issue with my surface book 3. At first i thought it was the surface dock being underpowered so i got a surface dock 2 but that didn't fix it. Then i thought it might be related to Razer's software so i tried an MSI keyboard i had laying around and that didn't work so i tried a Hyper X keyboard and that also didn't work. My last ditch effort was to buy a plugable brand USB type C display link dock thinking maybe it was a surface dock issue but i still have the same problem with that too. I've been running folding@home in the background today and 6 hours into my day i haven't had any keyboard issues but my CPU is running at around 3 GHz consistently and around 90 degrees celsius so i don't feel like this is a viable long term workaround. This is extremely frustrating for a "flagship" device.

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