Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-09-26T06:07:39+00:00

    Looks like updated drivers have been posted today:

    https://www.microsoft.com/en-us/download/details.aspx?id=101315

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  2. Anonymous
    2020-09-26T08:43:49+00:00

    Thanks for the info. I am installing the new drivers. Let's cross our fingers.

    [Update] The new drivers seem a solution.

    [Update] No, the problem is back. This is a sentence I got "My SB3 isssssssssssssssssss" after 10-min typing.

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  3. Anonymous
    2020-09-26T09:02:57+00:00

    I have installeddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd and guess what!

    David

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  4. Anonymous
    2020-09-26T09:38:45+00:00

    Doesn’t look like those are new drivers. They just updated something on the page. If you check the Update Detail, nothing has changed recently as far as firmware goes. 

    i did have to chucke at this tbough:

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