A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 - external keyboard and mouse
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it. I have used this setup without any issues for over 2 years with Surface Laptop 1.
With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes. Mouse motion ceases then resumes.
I have a video of the mouse re I continuously move the mouse in a circle
https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY
I have tried plugging the mouse into one of the SB3 USB ports and get the same result.
I know others have seen this problem. It should be easy to reproduce. Can someone from Microsoft try this please.
This looks to be a level USB message handling problem. Note that the USB is not unloading.
David
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
432 additional answers
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Anonymous
2021-02-09T19:22:34+00:00 Was there anything you had to do to get the NVidia - Display update. I don't have it in my update history but I do have the Surface firmware and intel one.
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Anonymous
2021-02-09T19:40:11+00:00 I just did refreh & update with screen insterted in keyboard and all updates have been installed... i have the surface book 3 15" with nvidia graphics in the keyboard part...
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Anonymous
2021-02-09T20:04:48+00:00 Yeah, I have 13.5 inch with the 1650. This is odd. I'm going to try to download the firmware manually and I'll report back!
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Anonymous
2021-02-14T00:27:11+00:00 I have downloaded the latest firmware and the latest updates. I can confirm that the problems still exist and my Surface is still freezing one me.