A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 - external keyboard and mouse
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Anonymous
I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it. I have used this setup without any issues for over 2 years with Surface Laptop 1.
With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes. Mouse motion ceases then resumes.
I have a video of the mouse re I continuously move the mouse in a circle
https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY
I have tried plugging the mouse into one of the SB3 USB ports and get the same result.
I know others have seen this problem. It should be easy to reproduce. Can someone from Microsoft try this please.
This looks to be a level USB message handling problem. Note that the USB is not unloading.
David
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
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Anonymous
2020-09-26T03:35:17+00:00 That's weird, I've never had a problem with the built in keyboard, but then again, I've never used it while also using a mouse and/or monitor.
I purchased the standard MS bluetooth keyboard the other day, and other than it sometimes missing the first keystroke after not using it for an extended period (maybe BT keyboards have a sleep mode?), I have not had any issues with it. Additionally, although I not changed my mouse, it no longer appears to be stuttering either; maybe the non-bluetooth input devices were interfering with one another somehow?
Anyways, let's just hope they fix this soon, cuz I hate this keyboard, and I'm not so sure that it won't start having the same problems within a few days anyway....
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Anonymous
2020-09-26T03:02:45+00:00 Sure would be swell - if someone from Microsoft, would make some sort of comment...
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Anonymous
2020-09-26T03:01:46+00:00 After what seemed to be a relatively good run, I even swapped my basic keyboard out for my Razer and all seemed OK.
Then I gave the Insiders Beta build a shot because I was hoping the newer surface drivers would help, maybe even resolve the issue:
Sadly - it seems to have made it worse. My workaround doesn't even work now and my mouse pretty much hard sticks - so I have to disconnect/reconnect. Typed this out twice before being able to submit it too (repeats!!!).
I'm now backing up and going to roll back to 2004.
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Anonymous
2020-09-26T02:57:04+00:00 I have 514s, but they don't appear to coincide with me keyboard or mouse issues. The last I 514 event I have was 7 days ago and I've definitely had the stuck key or mouse since in many more instances.