Surface Book 3 - external keyboard and mouse

I've given up. I finally received confirmation that my refund will be paid. This is after 2 faulty devices since the original purchase at the beginning of August.

That being said, I just finished a call with MS regarding my open tech support case.

I was told they can't review my case since their systems are down. I then pointed out that my case (my 3rd one) had been open since the 27th of September, no one has contacted me with an update and that suggests no one has done anything with the case - even though it was escalated to product specialists. In that case, I'm glad I just went with the refund.

It's clear to me Microsoft are not coming to help. So disappointed.

I'll keep pestering via my tech support case as much as I can, but I don't imagine it will change anything. I've decided my Surface Pro 5 (that works just fine with all the same peripherals) will be my last, which is sad - because it is so darn good and why I shelled out for the Book.

For those that can, I suggest you seek a refund. For those that can't perhaps your local consumer watchdog can help. Also if not done already, raise a formal tech support case (phone). I don't think the community channel or chat is all that active or strong in this space and at least with respect to chat - their primary objective is to resolve the ticket, not the issue/fault.

Microsoft - this is a real issue and someone should pay it the attention, the large cash outlay for a device like this (flagship haha), deserves:

https://answers.microsoft.com/en-us/surface/forum/all/external-keyboard-on-surface-book-3-typing-issues/1bcb2d0a-f2d3-49de-

a0b3-2c6d821113cb?page=2

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-3-freezing-keyboard-mouse/21dca78a-81db-4573-83ae-99e6ea6ab87c

https://www.reddit.com/r/Surface/comments/j3qfec/mechanical\_keyboard\_and\_surface\_book\_3\_connection/g7fft17/

https://www.reddit.com/r/Surface/comments/j2bpcv/was\_i\_just\_unlucky\_or\_is\_there\_a\_broader\_issue/

https://www.reddit.com/r/Surface/comments/ic0187/issue\_with\_wired\_mouse/

https://www.reddit.com/r/surfacebook/comments/ha9xhl/sb3\_usb\_issues/

https://www.reddit.com/r/Surface/comments/i2kt0s/ive\_found\_the\_book\_3\_to\_be\_an\_incredible/

Same problem on new Surface Laptop 3 (i7/16G) for External USB wired keyboard and mouse connected through surface dock2. 

Mouse stutter, keyboard "repeating" letters. 

Same set is working fine with Surface go v1.

Well, after readinggggggggggggggggg (<- haha i will leave this here) the whole thread i connected my mouse via bluetooth. Since I did this (6 hours ago) no mouse stuttering. Keyboard... yeah - u see it up there. Keyboard is connected via Logitech Unify Dongle with a long cable far away from the USB 3 ports. But, stutter doesn't care about this. Sadly it's no bluetooth keyboard. I will switch my keyboard on monday.. maybe this is a workaround... but no solution for a 3k machine.

I did a lot of other things with the SB3 (i think everything was already mentioned) but nothing helped. The only things that happened is that i now having full control over my power plans, my two graphic units and other stuff...

I'm amazed how Microsoft is just sitting this one out, waiting for everyone to get tired of reporting this issue and then call it a day. They certainly aren't the first company who's doing this but that doesn't make it right. It just shows how they treat their average customer. So unless you pay millions or got some connections you're worth **** to them. I'm speechless.

Guess it's time to start looking into other options for the future.

Sad times we're living in.

Then again, there's always the possibility to blame COVID-19 for the lack of response right? They ain't even doing that. End of story.