Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-10-12T11:26:19+00:00

    Nope, that doesn't help at all. Thats one of the first things i tried (and I think not only me).

    Our first impression is that this Energy Mode could help.

    We did not have this issue for the last couple of hours. Not sure if this really helps, I just want to share this already.

    To change your Energy settings, press and hold the battery icon and change slider to the right for best performance.

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  2. Anonymous
    2020-10-12T11:09:12+00:00

    Our first impression is that this Energy Mode could help.

    We did not have this issue for the last couple of hours. Not sure if this really helps, I just want to share this already.

    To change your Energy settings, press and hold the battery icon and change slider to the right for best performance.

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  3. Anonymous
    2020-10-12T08:42:48+00:00

    We are experiencing the same issue on our SB3, no issue on the SB2.

    I did change the Power plan to max performance to prevent CPU from slowing down. I'll share my experience on that.

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