Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

432 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-12-02T15:49:06+00:00

    Not a fix, I still get stutter.

    David

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-12-02T15:38:23+00:00

    I have just installed the update and have reverted to old set up with k/m connected via USB to Dock rather than via BT-500.

    I have tried hammering the USB and so far I haven't seen the stutter but only time will tell.

    David

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-12-02T15:18:58+00:00

    This is an on going issue.  Microsoft are apparently working on a fix but when it is likely to be resolved.....who knows.

    Switching to Bluetooth keyboard and mouse is a workaround.

    David

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-12-02T15:04:00+00:00

    A client of mine, with around 35 Surface Book 3 connected to Surface Dock 2, with USB mouse and keyboard having the same experience. Several times during a working day, the keyboard freezes on a single kkkkkkkkkkkkkkkkey :-(

    Or hangs on the Delete-button in the Outlook Inbox and deletes several emails instead of just the one :-(

    Windows 10, version 20H2

    Surface Book 3 - drivers and firmware: 20.101.10165.0.

    Surface Dock 2 should be on latest firmware, since it updates through Windows Update.

    We have tried unplugging monitor, mouse and keyboard from dock and work directly on Surface Book 3 and just use Dock as power supply and LAN connector, and there is no problem.

    Something is freezing in those USB-ports!

    Was this answer helpful?

    0 comments