A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 - external keyboard and mouse
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Anonymous
I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it. I have used this setup without any issues for over 2 years with Surface Laptop 1.
With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes. Mouse motion ceases then resumes.
I have a video of the mouse re I continuously move the mouse in a circle
https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY
I have tried plugging the mouse into one of the SB3 USB ports and get the same result.
I know others have seen this problem. It should be easy to reproduce. Can someone from Microsoft try this please.
This looks to be a level USB message handling problem. Note that the USB is not unloading.
David
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
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Anonymous
2020-11-02T20:43:55+00:00 I have been complaining about this for several month now to Microsoft.. I have an active case on this. They keep asking me to perform tests.. this is the first time I see someone from Microsoft team acknowledging this. My case # is 120072221003208
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Anonymous
2020-10-29T16:33:20+00:00 Hi Eddy,
Please don't mark your post as Answer. Acknowledgement of a problem is not an answer.
David
I have marked your post as unanswer
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Anonymous
2020-10-28T20:44:18+00:00 Hi Eddy,
As I have active support case can you give a reference for this issue then all information can be collated.
David
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Anonymous
2020-10-28T20:40:07+00:00 It's unlikely that the May 2020 update had anything to do with this, since many of us are experiencing this on older versions of Windows. I'm running 1909.