Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-10-22T11:10:55+00:00

    I have had a stutter when running from battery.  Much, much less frequent but still happened.

    David

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  2. Anonymous
    2020-10-22T08:30:22+00:00

    I have seen stutter when either Dock or normal PSU plugged in; very, very infrequently but I have see it.  They were only supplying power.  All connections via USB and USB-C in SB3 base.

    I am hammering it though with serial data streams and Ethernet traffic. 

    I have MS support call this afternoon but I suspect they will not find anything.

    I will run from battery and see if I get stutters.

    David

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  3. Anonymous
    2020-10-22T00:26:09+00:00

    Try to connect the original 127W power supply that comes with the SB3. I connect the SB3 with all ext devices using an USB-C travel hub and It appears to be working very well

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  4. Anonymous
    2020-10-22T00:17:23+00:00

    So gang, I went 8 hours today without a freeze. Don't know if they fixed something or if I just got lucky. I was running the same apps as usual but the cad file I had open was a large one with multiple external references, it could be that I was pushing the processor enough to keep it awake.

    In answer to Sean, I am using the Surface dock 2 without the PSU.

    Will see what happens tomorrow, but I typically lock up anywhere from 5 to 9 times so if I could get to 1 or 2 times it would be a miracle.

    Chris

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