A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 - external keyboard and mouse
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it. I have used this setup without any issues for over 2 years with Surface Laptop 1.
With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes. Mouse motion ceases then resumes.
I have a video of the mouse re I continuously move the mouse in a circle
https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY
I have tried plugging the mouse into one of the SB3 USB ports and get the same result.
I know others have seen this problem. It should be easy to reproduce. Can someone from Microsoft try this please.
This looks to be a level USB message handling problem. Note that the USB is not unloading.
David
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
432 additional answers
Sort by: Most helpful
-
Anonymous
2020-10-19T22:05:08+00:00 I've returned the Surface Book 3 and have been using my wife's Surface Book 1.
The issue also presents itself on the SB1! Although much rarely.
-
Anonymous
2020-10-19T20:05:41+00:00 SB3 i7-1065G7 CPU @ 1.30Ghz 1.50
32BG Ram
500GB SSD
Win10 64bit Pro V2004 OS 19041.508
Feature Pack 120.2212.31.0
Patched and updated all know drivers
External Samsung 32" u32j59x connected via dock.
Network connection through Dock
HP M452 Printer attached though Dock (problem occurs even if printer NOT attached)
MS Bluetooth mouse using SB3 internal Bluetooth
No external keyboard
Problem which occurs randomly throughout day.
- Mouse and keyboard will freeze. Mouse cursor will still move around desktop but neither mouse nor the keyboard accept input.
- I resolve by disconnecting dock from machine, wait a few seconds till everything drops back to laptop screen then reconnect.
- Doesn't appear tied to any particular application.
- Typical open apps in order; Outlook, Chrome, AutoCAD, Photoshop.
- Secondary open apps; Media Player, Word, Google Earth.
- I don't have a stutter that others have identified (yet lol).
- Bluetooth seems to still be functioning since the mouse trail moves on screen.
-
Anonymous
2020-10-19T19:34:06+00:00 What were your problems before?
Bluetooth, Keyboard shutter, etc.
-
Anonymous
2020-10-19T17:53:27+00:00 I do NOT have the problem with my Targus dock at home.
I had the problem originally with a Surface Dock. I was told it was the dock at fault so I returned it and upgraded to the SD2, same problem.
All MS parts, pieces, and software. The issue is an MS issue.