Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-10-19T12:45:34+00:00

    I think MS have their head in the sand about this problem.  It will only get worse and end up biting them in the bum.

    David

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  2. Anonymous
    2020-10-18T14:49:05+00:00

    I have the same problem. I was hoping the last few firmware updates would resolve these problems but my Surface Book 3 is way too quirky for a $3000 device. It can't even get NIGHT LIGHT working right.

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  3. Anonymous
    2020-10-17T03:53:22+00:00

    I know they will not respond because they know that if they put something out themselves, it will get picked up and alert a much wider audience of the issues. The audience would be than our little thread and kill some sales, probably. We could hope that they'd try to fix the issue or work with the Intels or nVidias or whatever causes a problem silently and release a fix, but we would  most likely be doing so in vain. Making a big stink would in my imagination at least elicit a response, but I doubt the fixes would come.

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  4. Anonymous
    2020-10-15T17:25:41+00:00

    I hate to go all conspiracy theory, but it has to be a known problem that they just haven't figured out and like to tell their lower techs is not an issue. 

    In other news, I have already picked my next device. Back to the tried and true dell. Latitude 7310 2n1. I am a little concerned about the integrated video card but I think it should be fine for my needs.

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