Surface Book 3 - external keyboard and mouse

Reimage is the standard response akin to "have you tried turning it off and back on again" only much more time consuming for the user.  I offered to do that as long as Microsoft paid for my time if it didn't fix the problem - guess what they wouldn't.  Plenty of other people have reported this and some have reimaged and fault is still there.

I have even offered to test a known good SB3 in my configuration but again "we can't do that".  

We need to get someone in the right team's attention.  Ultimately we are trying to help MS because this sort of thing will only damage MS's reputation.

David

Yes Intel Wireless Bluetooth(R)

Don't know what to say. like I said I got a little shutter yesterday but for the most part, I seem to be back to normal. I am still moving forward with MS as I need to know if I have to return it (still within 30 days) but they just want me to reimage the device. Which I may do but time is hard to come by.

Hi All,

I've been having this exact issue with my brand new SB3 connect to my SD2: mouse stuttering every few seconds--as if the batteries are dying (they're not) and the keyboard occasionally acting as if I'm holding a key down (repeating characters 20x). I have a Logitech Bluetooth mouse and Microsoft wired keyboard. I did troubleshooting on both, they only act up when connected to the SB3 and dock. I did all the Windows Updates and firmware updates for the SB3 and dock. No fix. It is very, VERY frustrating

I can say with near certainty (at least for my issue) that is that this is something related to the SB3 CPU.

I've tested it all week and when I run Kaspersky Internet Security > Full System Scan in the background (a scan that takes 8hours+), the problem stops completely. I'm not expert, but I'm guessing it is something with the CPU going into low-power mode.

I'm disappointed to see so many people having been dealing with the same issue for so long. I wish I would have found this thread before buying. If Microsoft doesn't offer a fix, I will not being buying any more of their hardware products. I'm in IT sales, so I would also have to reconsider recommending them to any of the clients that I work with.--which is a shame, because to this point, my experience with Microsoft hardware as been great.

Firstly, was it the Intel Wireless Bluetooth(R)?

My setup:

• SB3 13.5 i7 1TB;
• Dock 1 and connected to Dock:
  • Dell P2314T 1920x1080 touch via mini DP and USB for touch on dock;
  • USB -> Gigabit ASIX for internal subnet;
  • USB -> Gigabit Realtek for second internal subnet;
  • Dock Ethernet port for Internet
  • USB for HID Keyboard/Mouse
  • USB3 hub for various USB devices

USB devices may include one or more of each of the following:

• Arduino
• Salaea Logic analyser
• FTDI Serial converter
• Other microcontroller dev boards such as ST Nucleo

The stutter is much worse when I have data being captured from development targets (Arduino, Nucleo etc.) over USB to the point that I use a slow old desktop instead of the SB3.

If I replace the SB3 with my old Surface Laptop there is absolutely no stutter.

The missing or repeated characters are due to keystrokes being dropped.  Windows expected a downcode for a key and then an upcode when it is released.  If the downcode is missing you miss a key and if you drop an upcode then Windows thinks the key is being held down and it will autorepeat that key until another key is pressed, particularly nasty if the key you pressed was backspace.

Mouse packets may also be lost in stutter meaning the mouse stops or the window continues to be dragged after you though you had dropped it.

David