A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 - external keyboard and mouse
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Anonymous
I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it. I have used this setup without any issues for over 2 years with Surface Laptop 1.
With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes. Mouse motion ceases then resumes.
I have a video of the mouse re I continuously move the mouse in a circle
https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY
I have tried plugging the mouse into one of the SB3 USB ports and get the same result.
I know others have seen this problem. It should be easy to reproduce. Can someone from Microsoft try this please.
This looks to be a level USB message handling problem. Note that the USB is not unloading.
David
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
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Anonymous
2020-10-15T05:41:05+00:00 I've tried all the suggested ideas here, but...
the only real and reliable solution that's been working for weeks now is (to me) to keep the CPU busy.
As in, having bluestacks run minimized in the background or like others mentioned Folding@Home
No idea how this could be related to any bluetooth device/ connection or cable extension.
Maybe there's more than just 1 issue - wouldn't surprise me anymore.
At least Microsoft is consistent in keeping this under the radar and contained.
Sad, sad times.
Can't wait to see what the surface book 4 will bring to light some day.
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Anonymous
2020-10-14T18:23:01+00:00 This has worked GREAT for me I am now working on 10+ hours without an error. I am currently dealing with MS and have told them what worked for me. Of course, they want to replace it.
So what is your exact setup?
[update] - I got the error about five minutes after writing the previous comment. It only happened once and I don't really know if it was the same error but the keyboard just went crazy and typed a letter like 500 times. It is still WAY less problematic. I should note that I also added a USB extension cord and placed the dongle close to the keyboard and Mouse.
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Anonymous
2020-10-14T14:03:09+00:00 So I can consistently create and remedy the error by disabling the Bluetooth adapter in the device manager.
Are you talking about the Intel Wireless Bluetooth(R)?
If so, I disabled it and I still see stutter, not as bad but still there.
David
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Anonymous
2020-10-14T11:06:03+00:00 You may only have the feeling that its better, because for example a rgb gaming mouse has much higher polling rate and better sensors. a standard mouse will just give you a feeling of getting better... but its not.
i switched from a kone pure gaming mouse to a logitech standard mouse... the stuttering was still there.
and its just pathetic, that i have to adapt my mouse and keyboard to my 3k laptop. lol. never ever.