A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 - external keyboard and mouse
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Anonymous
I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it. I have used this setup without any issues for over 2 years with Surface Laptop 1.
With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes. Mouse motion ceases then resumes.
I have a video of the mouse re I continuously move the mouse in a circle
https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY
I have tried plugging the mouse into one of the SB3 USB ports and get the same result.
I know others have seen this problem. It should be easy to reproduce. Can someone from Microsoft try this please.
This looks to be a level USB message handling problem. Note that the USB is not unloading.
David
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
432 additional answers
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Anonymous
2020-10-06T10:38:43+00:00 It all points to USB handling as I am sure the Surface Ethernet is really just USB adaptor.
David
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Anonymous
2020-10-06T10:22:22+00:00 Wired definitely is worse, but I also had the issue with wireless.
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Anonymous
2020-10-06T09:40:12+00:00 Do you use Wired Ethernet or WiFi. If Ethernet try disconnecting cable, run on WiFi and see if that helps.
David
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Anonymous
2020-10-06T00:11:03+00:00 Yep, I tried that (both variations).
Didn't work for me. In fact it got way worse, especially the lower I clocked. It increased the instances the mouse stuttered or hung.