Surface Book 3 - external keyboard and mouse

Anonymous

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it. I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes. Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.

I know others have seen this problem. It should be easy to reproduce. Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading.

David

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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432 additional answers

Anonymous

2020-09-30T23:41:01+00:00

For a workaround, you can run a small program to keep the CPU busy. If you don't want to install F@H application mentioned above, you can launch a short program from an online compiler like below. This is really stupid... Hopefully this bug will be fixed soon.
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Anonymous

2020-09-30T22:35:18+00:00

I've installed all these updates as well as the latest driver set per MS website.

Issue persists.

This has been happening for the last month for me.

I've updated my startech dock firmware and issue went away for a few days.

Then came back with a vengeance.

Guess I'm going back to my Dell.
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Anonymous

2020-09-30T21:12:58+00:00

Running a Windows Update downloaded a bunch of updated drivers and firmware this morning, related to this.

I've installed all of them (it visibly applied a BIOS-level firmware update on reboot), and have temporarily disabled Folding@Home.

I'll use for some time today and report if the issue persists.
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Anonymous

However, it does appear that Microsoft has released another SB3 update yesterday. Has anybody had any luck with it? I haven't tried yet.

Interesting they have the following in the notes for the update

Surface - Firmware - 10.102.139.0	Surface System Aggregator - Firmware	10.102.139.0<br><br><ul><br><li><span>Resolves an issue where the CPU didn't resume after it had throttled down.</span></li></ul>

and

Surface - System - 6.94.139.0	Surface Integration Service Device - System devices	6.94.139.0<br><br><ul><br><li><span>Improves system stability.</span></li></ul>
Surface - Extension - 1.60.137.0	(Surface Book Base v3 Firmware Update) - no Device Manager notes	1.60.137.0<br><br><ul><br><li><span>Improves integration between system services.</span></li></ul>

Fingers crossed this resolves the issues that I have had. Link for drivers.

https://www.microsoft.com/en-us/download/details.aspx?id=101315

Will report back if this works.

[update]

The web page for the notes confused me https://support.microsoft.com/en-us/help/4560838/surface-book-3-update-history it says "29th September update" but it is actually the same file and update from the 26th which was posted on this thread a few days ago. So the answer to the question does the update fix the issues? The answer is no, no it does not.

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