Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-08-19T18:52:13+00:00

    Sorry had not hauled that in.

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  2. Anonymous
    2020-08-19T16:07:26+00:00

    This issue is well documented with wireless keyboards and USB3 connections. It is not unique to the the SB3. S I noted on the thread or can be resolved by putting the keyboard receiver on an extension to take the dongle away from the USB3 socket.

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  3. Anonymous
    2020-08-11T03:21:10+00:00

    I don't think so. When I connect my first-gen Surface Go to the dock with the exact same mouse, keyboard and USB hub, I don't experience the stuttering at all. Only when I connect the Surface Book 3. So right now, my Surface Go is actually outperforming the SB3 for actual usability.

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  4. Anonymous
    2020-07-28T10:24:57+00:00

    This is a known issue with wireless mouse/keyboards. The issue you are experiencing is almost certainly interference with the adjacent USB 3.0 port.

    I have a Logitech wireless mouse and keyboard. I did some searches on the Logitech site and it documents the issue as common with all USB 3.0 ports (not specificall the Surface Book 3).  The recommended action was to move the mouse to a different USB socket

    • ideally on the opposite side of the laptop.

    Of course that isn't an option on the Surface Book 3 as the two USB ports are side by side on on the same side of the laptop. The other option suggested is to use a USB extender cable on the dongle. Tried that with an immediate resolution.

    So then I tried a number of other things to see what was the best solution for me. I removed the USB 3.0 devices in the second socket and my keyboard typing improved back to normal.  As I have a USB C docking station I rearranged my connections so that the mouse/keyboard dongle was separate from the USB 3.0 devices and that worked too.  

    Finally I returned the dongle back to the laptop and only connected USB 2 devices to the other USB 3.0 socket and that worked too.

    This isn't a Surface Book 3 problem other than it's layout of the USB ports.

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