Surface Pro 7 touchscreen stopped working after February 2020 firmware update

Anonymous
2020-02-13T05:08:03+00:00

After the recent firmware update, my Surface Pro 7's touchscreen stopped working. I have had this less than 2 months. any advice on how to fix would be greatly appreciated. I have attached a screenshot of my device manager showing an error with Surface ME, Surface UEFI and Intel(R) Precise Touch Device.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-06-22T11:37:11+00:00

    hi i am glad that you can fix your device

    i have the same issue , can you tell us how can we fix it?

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  2. Anonymous
    2020-04-28T15:42:46+00:00

    Glad i returned my device.  It looks like it still isn’t fixed for others.  Sad, i was so looking forward to a new computer.

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  3. Anonymous
    2020-04-25T07:45:58+00:00

    I have the same issue. Reset with USB - drive worked, same problem after installing updates :-(

    MS - please get this done!!!

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  4. Anonymous
    2020-04-04T19:40:58+00:00

    Support help me resolve this issue.  Here are the steps:

    You are basically getting rid of the drivers from Feb update and going back to the older ones from the Surface update package.

    1.  Go into Device Manager.  Under Human Interface Device (HID) remove/uninstall the components related to the digitizer.  There were either two or three.

    2.  If you installed the surface Pro update package you need to go into app and unistall it.  You may not need to do this if you haven't installed it previously.  It won't let you run it again if it is already installed.  You are actually going to reinstall this, so that you have the pre Feb drivers.

    3.  Go to run and run WinVer.  This will give you the version of the OS you have.  You will need this to download the appropriate version of the Surface Update for your OS.  There are two, so download the correct one.

    4.  Run the installer.  Your pen will work almost immediately but it will likely ask you to reboot.

    Hope this helps

    Regards,

    Darrin

    Did not help. In fact, those versions of Surface updates are already obsolete.

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  5. Anonymous
    2020-04-04T02:32:31+00:00

    I connected with MS support, and reset the computer and it works. However, once I finished all the windows update, the touchscreen does not work again. It seems to me that there is a bug in certain system update.

    See the following to create a USB drive and then following the process to reset your computer.

    https://www.microsoft.com/

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