June 2021 Firmware Update for Surface Laptop 3 gave rise to USB C & cannot-shut-down problems and many more

Anonymous
2021-07-02T07:52:18+00:00

After applied the June 2021 Firmware Update for Surface Laptop 3, this issue occurs:

  1. At the first time plugging a External SSD into USB-C port, it works fine. But when you click Safely Remove Hardware in notification area (but keep the device plugged), the Device Manager shows that the Storage Controller of the device got something wrong.
  2. After pulling off the external SSD, any other device doesn't work USB C port; sometimes the USB A port fails too. Device Manager reports a Unknown USB Device (Port Reset Failed), with an error code 43. Windows Hello Camera might fail because of this.
  3. Now, the computer cannot manage to shut down or reboot. After the "Shutting Down/Restarting" mono-colour screen disappears and the monitor turns off, the fans keep rotating and the back-light of keyboard is still on. One can only force the laptop to shut down by long pressing the power button.
  4. After re-start the computer, problems can reoccur following 1. to 3.

By the way, this error seems making the computer fail to enter hibernation from sleep, which induces heating of the computer in backpack and extreme battery drain.

On Reddit there are lots of report on similar issues:

Surface Laptop 3 not shutting down properly and battery draining a lot during sleep

Surface Laptop 3 battery drain after shut down

SL3 is overheating in my backpack, even when the device is turned off. What is going on?

Also, on Microsoft Forum:

Surface laptop 3 hot and won't turn on

Battery drain during sleep

Surface Laptop 3 does not completely shutdown.

I've tried reset my computer, which does no help. I do hope Microsoft can handle this issue as soon as possible.

Update on 24 July 2021:

After installing the 23 July 2021 updates](https://support.microsoft.com/en-us/surface/surface-laptop-3-update-history-7471eff4-8de2-1616-5b7b-241e28c2236b "https://support.microsoft.com/en-us/surface/surface-laptop-3-update-history-7471eff4-8de2-1616-5b7b-241e28c2236b"), one of which (Surface - System - 14.502.139.0) claims to "improves USBC performance", the same issue can be reproduced, as pointed out by @[JDPurcell2 and @Hanxxxx

Update on 3 Sept 2021:

I'm elated to share that after the 31 Aug 2021 Updates, which "addresses the system hang and shutdown issue", my USB-C port works well.

I've tested it 3 times, and then the Laptop can restart normally, after which the USB-C port still works normally.

Surface | Surface Laptop | USB-C

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Anonymous
2021-07-19T17:06:12+00:00

Updated 9/1/2021 -

Thank you for reporting the issue. A fix is available through Windows Update.  For more information about updates for your Surface available through Windows Update see the Surface Laptop 3 update history page.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2021-07-23T15:49:29+00:00

    I found and installed the 2 updates (Firmware/System) this morning, but I still experience the shutdown hang issue after plugging/unplugging USB-C headphones.

    EDIT: Detailed repro steps: Running Windows 10 21H1, boot the laptop with nothing plugged in (this is always a cold boot for me as I have fast startup disabled). Log into Windows. Connect USB-C charger, wait 5 seconds, disconnect charger. Connect USB-C headphones, wait 5 seconds, disconnect headphones. Attempt to shutdown. Shutdown hangs as evidenced by keyboard backlight eventually slowly fading out instead of turning off all at once. Pressing a key afterwards makes the keyboard light up again.

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  2. Anonymous
    2021-07-23T15:07:23+00:00

    New firmware update is out. Is there any news as to if this issue is resolved?

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  3. Anonymous
    2021-07-22T04:38:50+00:00

    My Surface Pro 7 had the same issue in the past few months. I've format and reinstalled Windows from USB drive, no luck. It usually happens when I connect my surface to external monitors then disconnect it. If I then reconnect the surface to external monitor, the monitor will be still black screen. And then, the surface can't be really shut down. It just shut down the screen and keep heating itself in by bag.

    I can be certain that a Windows Update in the past few months caused it. My friend's surface laptop had the exact same issue.

    From my experience on this Microsoft Forum, the official response to any issue never fixed any issue at all. They all tell you to run some useless diagnostic tool and windows update.

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  4. Anonymous
    2021-07-21T01:16:17+00:00

    In my organisation we currently have 11 Surface Pro 7's, 2 Pro 7+'s and a Surface Laptop 3 that are significantly impacted by this bug - and possibly more.

    It occurs when plugging in a multitude of USB-C devices including Dell Monitors and Epson Projectors via USB-C to HDMI adaptors, USB-C HDMI capture cards, USB-C Docks and likely others.

    Causing no end of grief and angst with our teaching staff.

    Occurs with devices fresh out the box with a blank Windows 10 Pro build.

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