Surface Pro 2017 screen flickering

Anonymous
2017-09-20T07:28:20+00:00

My surface pro 2017 i5 8gb ram screen flickers from time to time. The flickering become more intense while gaming. Wondering if any of you has the same issue or my device is faulty.

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-09-25T09:08:33+00:00

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  2. Anonymous
    2017-11-17T01:54:20+00:00

    Experience the same flickering issue the 1st day I got my new SP. And I am not even doing anything intensive like gaming. Casual browsing and moving between tabs... A quick search online revealed multiple reports of same issues... Shame that I got SP in the first place because of its "high end hardware" review/branding... Should have totally gone for other similar pricing alternatives!

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  3. Anonymous
    2017-12-16T02:38:57+00:00

    Microsoft does not care, especially if you are out of the warranty period.

    I've tried every "fix" and reset my device still did not go away.

    I am 2 hrs from a store debating on whether its worth it to drive over their. I do not want to spent $450 to get a "refurbished" device with potentially the same if not worse issues as mine.

    My theory is that the cooling/ fan system doesn't work properly so it overheated/overheats and burns out something in the hardware display. This is something they SHOULD recall especially with the screens getting very hot to touch but they will not because they are a company that could care less about its customers. They do not stand by their products, its pretty sad.

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  4. Anonymous
    2017-11-18T14:27:58+00:00

    Diagnostic tool kit didn't fix the problem either.

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  5. Anonymous
    2017-09-24T20:06:25+00:00

    Since the issue still the same after following all the troubleshooting steps provided on this thread, we suggest that you visit our Microsoft Store near you. For in-depth support, you may also contact our Answer Desk. Or if you're outside the U.S., you may keep in touch with our Global Customer Service.

    Regards.

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