Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2023-10-03T05:07:43+00:00

    I received this advice from a previous post. It did solve the issue for me.

    I found this useful. I was not able to turn off acceleration in Windows, but was able to do it on the Chrome - Settings - System - and then turn off "Use hardware acceleration when available". That seems to work.

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  2. Anonymous
    2023-10-03T20:25:39+00:00

    Yes, that is a workaround, but that doesn't fix the problem, and the hardware acceleration turned off in the browser is laggy.

    My workaround that is not laggy:

    I installed Google Maps from the Google Play Store, which works as expected without lag, and the text remains on the map. It works great on the touch screen, although not as intuitive when using the mouse. I see the map text flicker when panning/zooming over large areas, but when zoomed in. everything looks fine.

    You can also install Firefox in the Windows Subsystem for Linux and that works good too. This is where it is mentioned: https://www.reddit.com/r/surfaceprox/comments/1561q7s/google\_maps\_problem\_in\_surface\_pro\_x/

    This proves the problem is in the Microsoft Windows 11 software in relation to the hardware acceleration since Google Maps works just fine in the Android and Windows Linux Subsystem.

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  3. Anonymous
    2023-10-08T11:43:09+00:00

    Totally agree with you.
    Purchasing Surface Pro X for my business has been nothing but a huge disappointment.
    The device is neither here nor there in terms of performance, features and support.

    From day one I have been having to implement "work-arounds" which is just ridiculous given the hype and premium price paid for the device. The ARM processor has been such a dud and Microsoft has played as the fools.

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  4. Anonymous
    2023-10-10T05:17:30+00:00

    I am having the exact same problem. I thought it was just me. It's driving me mad. I really regret getting a Surface Pro X now (there's been a few issues).

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  5. Anonymous
    2023-10-10T06:00:27+00:00

    I think ARM based Windows OS is going to be another MS orphan product, where low volumes will mean support will be poor and long term development is not assured.

    The lesson is don't buy new products from MS unless you know it's going to be successful (Catch 22).

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