Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2023-08-13T06:20:30+00:00

    Hi Lavenia A.

    I have the same problem like the other users described, also on a Surface, browsers used: Chrome, Firefox and Edge, after a few seconds the texts like road names and town names disappear.

    A good hint in my case was from PaulFenton, to disable hardware acceleration. But the performance on Google Maps is quite slow, nearly unusable. It seems to be a problem in this direction? Can you therefore please dig a bit deeper and maybe also connect with Google to solve the problem? I guess there are many Surface owners around the world and are dealing with the same problem.

    Thank you very much

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  2. Anonymous
    2023-08-13T06:56:26+00:00

    There was a MS Surface update KB5029263 yesterday, but no change i.e. fault still exists. I don't know if MS is investigating the problem.

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  3. Anonymous
    2023-08-18T14:37:46+00:00

    As stated by another user, the most recent Surface update has not resolved this problem. The place names disappear when the GPS coordinates are appended to the URL with "entry=ttu". This problem occurs on any browser and only on MS Surface.

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  4. Anonymous
    2023-08-18T14:51:02+00:00

    This is not a user specific issue. This occurred from an OS update and is likely impacting all MS Surface users. Please escalate.

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  5. Anonymous
    2023-09-13T12:31:24+00:00

    Has anyone got this issue resolved?

    I got another update today, 2023-09 Cumulative Update for Windows 11 Version 22H2 for arm64-based Systems (KB5030219), and the issues still exists on all browsers, MS Edge, Chrome and Firefox.

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