Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

82 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-08-03T06:41:18+00:00

    With me when I move the mouse around the screen, in some locations the writing comes back for a split second. If I can stop the cursor at that location then all the labels stay visible.

    Same problem here. If I turn on the terrain layer, in satellite view, place names come back (but not street names).

    As per Google's advice, if you turn off hardware acceleration in Chrome, the detail comes back, but the browser performance is unusable.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-08-03T09:37:23+00:00

    I was so happy yesterday because maps was working fine the whole day (on Edge). Thought the issue was finally resolved. Today, not working again.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-08-04T14:59:14+00:00

    I have the same issue. It is happening on Chrome and Edge. It happened a few weeks ago and I believe it coincided with an OS update for Surface. Have tried everything suggested and more. There is a bug fix needed on the surface OS.

    Further clarification, when first attempting to access:

    www.maps.google.com - street names appear and it looks like all is well; however, several seconds later, the URL is appended with: https://www.google.com/maps/@40.927232,-74.022912,14z?entry=ttu - and street names disappear. If you remove the ?entry=ttu - street names reappear, then the ?entry=ttu returns and street names disappear

    I have attempted to turn off AND turn on maps access to navigation. I have attempted to turn cellular data off.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-08-04T15:00:14+00:00

    It has not worked for me since the issue first started

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-08-04T17:34:27+00:00

    Yes removing the ttu has the same impact for me too.

    When I search for something that has a map associated with it and click on the map, there are no issue, i.e. all the names etc are visible, as soon as I you do anything else they labels disappear.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments