Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2023-07-27T05:39:10+00:00

    I am running:

    Edition Windows 11 Pro

    Version 22H2

    Installed on ‎19/‎04/‎2023

    OS build 22621.1992

    Experience Windows Feature Experience Pack 1000.22644.1000.0

    My problem started after an update, and I am also in Europe. I am normally not based here.

    It can't be chrome issue as the problem exists in all web browsers, Edge and Firefox.

    It's either an (Google map) app issue or and O/S issue.

    I have a three Surface Pro's, two have normal Intel based O/S, they don't exhibit this issue. The Surface Pro, which is ARM based has the issue. This to me points at the O/S but I don't have enough technical knowledge.

    I don't want to roll-back, as the ARM base O/S is really problematic, I have had lots of issues with updates, to the extent I have to re-build the device from scratch.

    Also I think it's an issues when Google maps synch's with your account, i.e. the information obtained from your account is overwriting the map location details.

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  2. Anonymous
    2023-07-28T08:36:33+00:00

    I-M-A, that's interesting, you said "My problem started after an update, and I am also in Europe. I am normally not based here." I'm from US, visiting Portugal now. Maybe just a coincidence, but I wonder if being on a foreign network might have anything to do with it?

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  3. Anonymous
    2023-07-28T19:48:37+00:00

    I-M-A, that's interesting, you said "My problem started after an update, and I am also in Europe. I am normally not based here." I'm from US, visiting Portugal now. Maybe just a coincidence, but I wonder if being on a foreign network might have anything to do with it?

    Foreign or not, you might be right that it could have something to do with the network. I previously tested it at work, and both Edge and Firefox had the issue. Trying it now at home Edge is working, though firefox still isn't That said, I'm logged into my work gmail in firefox, and my personal one in Edge. Weird.

    I was wondering if it might be some weird DPI scaling issue on the screen of the Surface itself, as this is the only really high resolution screen I have access to. I tried plugging my Surface into the dock at home and attaching it to my TV (1080p), and that didn't make a difference. Firefox didn't work on either screen.

    Just a few more data points...

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  4. Anonymous
    2023-07-28T20:51:46+00:00

    FWIW, this afternoon, it was working fine on Edge. I left all tabs open, went out to dinner, came back a few hours later, and same maps tab now not working. So this issue seems totally random.

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  5. Anonymous
    2023-07-29T05:35:22+00:00

    With me when I move the mouse around the screen, in some locations the writing comes back for a split second. If I can stop the cursor at that location then all the labels stay visible.

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