Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2023-11-18T07:16:16+00:00

    Yes, I’ve done all the updates and no change. The strange thing is, is when I first open Google maps all the street names are there and then they disappear. Plus they were there 6 months or so ago. It’s some sort of Microsoft update that has removed them. I suspect it is the Surface Pro X only. I can’t believe that Microsoft would get away with no response if it was all Surface Pros.

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  2. Anonymous
    2023-11-30T18:20:01+00:00

    Remember MapQuest? It displays street names.

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  3. Anonymous
    2023-12-01T16:22:44+00:00

    Thanks for the tip however Map Quest has pop up ads and top and bottom border ads that consume about 35% of the screen's image. Remember "Ask Mr. Jeeves? Or AOL for email? We've come a long way since then and Google Maps, despite its shortcomings, is still the most robust mapping service currently, when it's on a platform other than Microsoft's Surface Pro.

    Further, I'll bet that Surface Pro and Google maps work very well in Europe, Asia and So. America, but not in the USA. Enter the lawyers!

    I still have not heard hide nor hair of Microsoft Customer Service on this issue.

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  4. Anonymous
    2023-12-01T16:48:23+00:00

    Thanks for the tip however Map Quest has pop up ads and top and bottom border ads that consume about 35% of the screen's image. Remember "Ask Mr. Jeeves? Or AOL for email? We've come a long way since then and Google Maps, despite its shortcomings, is still the most robust mapping service currently, when it's on a platform other than Microsoft's Surface Pro.

    Further, I'll bet that Surface Pro and Google maps work very well in Europe, Asia and So. America, but not in the USA. Enter the lawyers!

    I still have not heard hide nor hair of Microsoft Customer Service on this issue.

    Yeah, it's not pretty. So far turning hardware acceleration off has worked for me. I've used Bing for maps and Chrome for all else. I'm liking my Surface Pro X.

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  5. Anonymous
    2023-12-05T22:00:24+00:00

    I think I have found a remedy for the disappearing place names on Google Maps and the MS Surface Pro Windows 11. I have a link to my OneDrive file in MS Word format.

    https://1drv.ms/w/s!ApPogF-5v0qNpb86FMPbUcIZYPembg?e=xCUA2A

    I'm using a monitor, i.e., "Display 2" in the instructions. Ultimately, you are removing a current display driver. It reads "If the device fails after updating the drivers, roll back to a previously installed driver".

    Once I rolled back the current display driver, the screen went black for 2 seconds and came back. I immediately tested Google Maps and the street and place names remained in place without disappearing. My conclusion is that the current MS updates might have updated a graphics driver that had some conflict with other instruction sets.

    If you find that this "fix" doesn't work for you, it won't be difficult to restore your previous setting. I certainly hope the "remedy" works for you since I know how frustrating having a Google Map without any place or street names on it.

    Cheers.

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