Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2023-10-12T22:00:50+00:00

    Alas, did all that and no change.

    Thanks for the help though.

    I see reading the entire thread this happened back in July, which fits in with my timeline. It was working fine before then. Is Microsoft looking in to this I wonder?

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  2. Anonymous
    2023-10-25T14:16:02+00:00

    I have this problem for maps of Spain, but not maps of Cincinnati. US versus Europe?

    Also, I have this problem on my Surface. But my Dell laptop that I have for work, running Windows and Chrome, works fine even for Spain.

    And of course iPhone and iPad work fine too.
    So it does look isolated to Surface products.

    I wish Microsoft would try to replicate the problem themselves before just offering "fixes" to try, add-ins, etc. Clearly not the issue.

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  3. Anonymous
    2023-10-25T22:37:27+00:00

    I informed Microsoft Devices (Surface Pro Support) and they recorded the anomaly on my Surface Pro. They haven't given me a "Case Number" yet. You are correct in that the issue seems to be centered around Microsoft Surface Pro w/ Windows 11 and Google Maps. My two Surface Pros have the same anomaly and I did a factory reset on one and there was no change. My Lenovo Lap Top w/ Win 11 works w/ G. Maps okay. Bing maps works okay which is an amazing coincidence. Other than this issue, I think the Surface Pro is a fantastic product nevertheless.

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  4. Anonymous
    2023-10-28T15:32:11+00:00

    Are you referring to Surface Pro or Surface Pro X? From what I have heard, this problem only affects Surface Pro X.

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  5. Anonymous
    2023-11-16T19:17:09+00:00

    Ha! Google maps updated their visual presentation, but the bug still persists. This means this a problem with Microsoft. This is why people hate windows and I'm thinking of leaving Surface for something else.

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