Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2023-07-16T16:18:51+00:00

    Hi I-M-A,

    Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you.

    I'm aware that when you use Google Maps on your Surface Pro X, the names and places disappear. I am here to help and let us work on this together. Allow me to ask some questions to help us isolate the issue.

    • May I know what version of Windows are you currently running and its build version?

    For the meantime, kindly try the following steps below.

    Force the device to shut down and restart to clear hardware cache.

    Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

    Run Surface Diagnostic Toolkit and check any pending updates available including optional updates.

    See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

    To check for updates: Go to Settings >> Windows updates >> Check for updates. Select advance options for view optional updates available.

    Run the system file checker to check if there are corrupted system files that are just looping around causing this kind of issue to exist.  See Using System File Checker in Windows - Microsoft Support.

    If you are not zoomed in far enough, Google Maps may not display the names of places. Because Google Maps does not allow street labels to overlap, the space for the street name can only be sufficient if you zoom in very close.

    Check that Google Maps has permission to view your location. You can do this by navigating to your browser's settings and checking the location permissions for Google Maps.

    Update your browser.

    Check to see if you are using the most recent version of your web browser.

    Disable any conflicting extensions or add-ons.

    Conflicting extensions or add-ons may cause problems with Google Maps. Disable any extensions or add-ons you may have installed.

    Run the Windows Store Apps Troubleshooter.

    Open Settings > System > Troubleshoot > Other troubleshooter > Look for Windows Store Apps and select run right next to it.

    Let me know how it goes.

    Kind regards,

    Lavenia

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  2. Anonymous
    2023-07-16T17:26:05+00:00

    Hi Lavenia,

    the OS details are

    Edition Windows 11 Pro

    Version 22H2

    Installed on ‎19/‎04/‎2023

    OS build 22621.1992

    Experience Windows Feature Experience Pack 1000.22644.1000.0

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  3. Anonymous
    2023-07-16T17:33:25+00:00

    In terms trouble shooter, the options available are:

    There is no "Windows Store Apps"

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  4. Anonymous
    2023-07-16T17:39:29+00:00

    In terms of add-ons and extensions, I installed firefox to resolve this problem. It is fresh, no add-ons, or extensions, but same problems exists.

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  5. Anonymous
    2023-07-18T15:51:42+00:00

    I appreciate you for responding back, I-M-A. And we're sorry if none of the solution works. Despite of all the troubleshooting steps we have gone through, it would be more beneficial for you to reach out our live support team so they can check your device remotely. You may reach them by following the instructions below.

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

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