Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-10-10T15:24:57+00:00

    I think ARM based Windows OS is going to be another MS orphan product, where low volumes will mean support will be poor and long term development is not assured.

    The lesson is don't buy new products from MS unless you know it's going to be successful (Catch 22).

    I dunno that I agree with that line of thought anymore. Yeah Windows RT (32bit ARM version of Windows 8) had a lot of limitations, and ultimately didn't work out well. However Windows 10 on ARM has been a huge improvement over RT, and now Windows 11 is a significant improvement over 10, so it seems to me they've made consistent progress for the ARM platform. Sure there are still things that don't work, but that list has gotten smaller over the last few years. But I guess time will tell.

    Again, I don't consider this issue a problem with ARM itself since it used to work fine.

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  2. Anonymous
    2023-10-10T06:22:39+00:00

    Well the man who sold this to me didn't tell me that!

    I've had trouble installing Nord VPN and was on the phone to them for a massive, complicated work around. However, I found another VPN that worked.

    It's a pain in the neck. Thanks for the response.

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  3. Anonymous
    2023-10-10T06:00:27+00:00

    I think ARM based Windows OS is going to be another MS orphan product, where low volumes will mean support will be poor and long term development is not assured.

    The lesson is don't buy new products from MS unless you know it's going to be successful (Catch 22).

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  4. Anonymous
    2023-10-10T05:17:30+00:00

    I am having the exact same problem. I thought it was just me. It's driving me mad. I really regret getting a Surface Pro X now (there's been a few issues).

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  5. Anonymous
    2023-10-08T11:43:09+00:00

    Totally agree with you.
    Purchasing Surface Pro X for my business has been nothing but a huge disappointment.
    The device is neither here nor there in terms of performance, features and support.

    From day one I have been having to implement "work-arounds" which is just ridiculous given the hype and premium price paid for the device. The ARM processor has been such a dud and Microsoft has played as the fools.

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