Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2023-10-11T20:50:21+00:00

    Afraid not in my case. I applied updates today and am up to date. Seeing your post, I turned hardware acceleration back on and relaunched chrome. Immediate google maps defect with placenames. Turned hardware acceleration back off, relaunched chrome, google maps works.

    My Surface still has the issue as well.

    I also now have an issue with google maps locating where I am. When I click on your location it takes me to the last location I looked at or saved. If I use MS Maps it takes me to my location!!!!!

    This looks like MS and Google don't want to play ball.

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  2. Anonymous
    2023-10-11T20:18:09+00:00

    Afraid not in my case. I applied updates today and am up to date. Seeing your post, I turned hardware acceleration back on and relaunched chrome. Immediate google maps defect with placenames. Turned hardware acceleration back off, relaunched chrome, google maps works.

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  3. Anonymous
    2023-10-11T18:57:41+00:00

    I was able to get a case number and just within the last 2-3 days (Oct 9 2023), the Google maps vs MS Surface Pro somehow, miraculously resolved itself. I made sure that "Hardware Acelleration" was ON and everything appeared normal. I suspect the Knomes of MS were at work here to fix this anomaly. My nephew's Surface Pro did not have this anomaly so I suspect that some people didn't have Automatic Updates and may have dodged this issue.
    The MS Surface Pro is still an excellent PC/Tablet and I speak with experience going back to 1977 w/ MS Dos 2.1. With all the PC's I've owned, the Surface Pro is still a very remarkable PC .
    (I'm not being compensated by anyone for this commentary).

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  4. Anonymous
    2023-10-11T01:38:08+00:00

    Does anyone yet know if MS is looking into this issue or not? From previous posts it seems like google support is useless, but at least with MS you could talk to someone. Needs to be fixed ASAP, because turning off hardware acceleration just simply isn't an option!

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  5. Anonymous
    2023-10-10T18:40:14+00:00

    Windows Mobile and Windows RT were MS attempt to produce OS which is more power efficient for mobile devices. They were both failures. I am hoping MS will continue to invest in this platform and make it a success, rather then following Windows Mobile and Windows RT path. I personally don't like Apple but this is one area it out performs MS.

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