Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2023-10-25T14:16:02+00:00

    I have this problem for maps of Spain, but not maps of Cincinnati. US versus Europe?

    Also, I have this problem on my Surface. But my Dell laptop that I have for work, running Windows and Chrome, works fine even for Spain.

    And of course iPhone and iPad work fine too.
    So it does look isolated to Surface products.

    I wish Microsoft would try to replicate the problem themselves before just offering "fixes" to try, add-ins, etc. Clearly not the issue.

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  2. Anonymous
    2023-10-12T22:00:50+00:00

    Alas, did all that and no change.

    Thanks for the help though.

    I see reading the entire thread this happened back in July, which fits in with my timeline. It was working fine before then. Is Microsoft looking in to this I wonder?

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  3. Anonymous
    2023-10-12T15:36:11+00:00

    Try to uninstall Google maps, and / or Chrome. Then make sure Hardware Accelleration is turned back ON. Reinstall Chrome w/ Google Maps. Make sure you have the latest MS Windows updates. Then you should be good to go.

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  4. Anonymous
    2023-10-12T14:38:49+00:00

    I just got MS update KB5031323, KB5031354, KB5030219 and KB5031217, with no change, i.e. if I turn on H/W acceleration the names disappear.

    So you are lucky.

    Unfortunately rest of us need to wait.

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  5. Anonymous
    2023-10-11T21:05:55+00:00

    Thanks - tried this. No change. When I open Google maps the names etc are initially there for like 2 seconds and then they disappear in front of my eyes. Is any boffin from Microsoft looking at this thread?

    It never happened before - just started in the last 6 months or so. It's really annoying as Google Maps is now all but useless.

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