Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2024-01-09T06:05:47+00:00

    Yes, after turning on H/W acceleration, both Chrome and Edge work with street names etc. now not disappearing. Fixed after six months.

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  2. Anonymous
    2024-01-09T04:07:08+00:00

    Google Maps in Chrome is now working as expected with street names, etc displaying on my Surface Pro X! :) Same using Bing in Edge. Pinch zoom is smoother using Bing Maps in Edge. Thanks all for the heads up.

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  3. Anonymous
    2024-01-09T03:20:15+00:00

    Hello LeonGX:
    As of Sat. 6 January, 2024, Google Maps DOES WORK on my Surface Pro. I suspect it was an "update" done by MS w/o any details.

    I hope that other MS Surface Pro users get this update because it's a great little PC/Laptop.

    B2U

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  4. Anonymous
    2024-01-09T01:53:02+00:00

    Not for me. The problem is still there with Firefox and google maps (the interstate and highway number icons are just hash). I've tried rolling back the video driver, turning off fingerprinting (which helps a bit and brings back street names) and other things. Edge does work ok though.

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  5. Anonymous
    2024-01-09T01:39:51+00:00

    I've had to stop using Mozilla/Firefox for google maps and google drive - most of the information is hashed over or blurred - Edge seems ok at the moment with google maps.

    I just did a test and Edge works for me as well (it wasn't the case before).

    Hopefully this is permanent and the issue was fixed via Edge update.

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