Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-07-25T09:44:37+00:00

    I agree James,

    I have three Surface devices, one being Surface Pro X with ARM based processor. I have had problem after problem. The ARM based OS needs a lot of work to make it usable!

    I contacted MS support on this issue, they were great but could not resolve the issue, it appears to be related to synchronization with your Google maps account. They referred me back to Google. Hence two giants palming the issue to one another.

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  2. Anonymous
    2023-07-25T09:14:31+00:00

    I'm having the exact same problem, really hope Microsoft can resolve this. I knew the Pro X has compatibility issues with some apps, but I figured it should be OK as I use this mainly for web and watching videos. Never thought I would have problems with Google maps, which is something I constantly use while travelling. Last month, there was an issue with the camera suddenly not working due to an update. Now this. Makes me regret getting this model.

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  3. Anonymous
    2023-07-18T15:51:42+00:00

    I appreciate you for responding back, I-M-A. And we're sorry if none of the solution works. Despite of all the troubleshooting steps we have gone through, it would be more beneficial for you to reach out our live support team so they can check your device remotely. You may reach them by following the instructions below.

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

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  4. Anonymous
    2023-07-16T17:39:29+00:00

    In terms of add-ons and extensions, I installed firefox to resolve this problem. It is fresh, no add-ons, or extensions, but same problems exists.

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  5. Anonymous
    2023-07-16T17:33:25+00:00

    In terms trouble shooter, the options available are:

    There is no "Windows Store Apps"

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