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I am using:
Device name *******
Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz
Installed RAM 8.00 GB (7.54 GB usable)
System type 64-bit operating system, ARM-based processor
Pen and touch Pen and touch support with 10 touch points
Recently, after an update, when using Google maps, the names of the locations disappear.
Initially the maps shows all the detail
But few seconds later when everything is loaded, the town names disappear:
I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.
I then tried different browsers MS Edge and Firefox. They all have the same issue.
I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.
Is anyone able suggest how I can fixed this problem?
EDIT: Removed personally identifiable information (PII) from post.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It's a crossover device, and I purchased mine because I wanted the builtin in SIM card functionality with unlimited data. But this google maps thing was frustrating because it wasn't a problem until an update in the OS a few months ago. It happened immediately after a MS Patch update, and had been working fine for me for nearly two years.
It kinda works now with hardware acceleration turned off in chrome browser. But I still hope they fix it eventually.
I found this useful. I was not able to turn off acceleration in Windows, but was able to do it on the Chrome - Settings - System - and then turn off "Use hardware acceleration when available". That seems to work.
Very disappointed with Surface Pro X, their ARM architecture, and overall performance. I think for my small business purposes it would be much wiser to go with a high performance Dell laptop. That is what will happen next time. they took zero responsibility for two other incompatibility issues with hardward and software due to their decision to use ARM. Caveat emptor.
Have you tried contacting Google. Hopeless.
The community does not have access to the development team. Go figure!
I have not tried in this case no. But I guess that doesn't surprise me. It's a shame.
Hopefully one of these two companies figures out a fix eventually (if it's even on their radar which I'm not confident about like you suggest), or accidentally fixes it with some future update.
Have you tried contacting Google. Hopeless.
The community does not have access to the development team. Go figure!
Yes, this work.
Thanks
