None of it works. And even if it did it is incredible Microsoft has not reponded with a proper fix.
WiFi/Networking issue when connected to docking station
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Anonymous
Hi,
I recently bought the new Surface Pro 4 (i7, 512 GB SSD) along with the new docking station. I've experienced some of the general issues that various other people have mentioned (such as the power management/sleep issue) but I'm also seeing an issue that does not yet seem reported.
When I have the new docking station connected, if it's connected to a monitor, the network connectivity sometimes drops. I have been using it without any issues for about 2 weeks, but today I had a lot of trouble connecting to the office WiFi network. The network itself was definitely working properly as it was quick and reliable for several other users, including my own phone. Nonetheless, I rebooted the router to make sure.
Windows simply would not connect to the WiFi network (even though it has always been a saved connection). Trying to connect caused it to sometimes fail and sometimes ask for the network password (and entering it correctly would still fail - but that's another long-standing Windows bug!). Connecting to alternative networks did exactly the same; it would attempt to connect to my phone's portable hotspot, connect and disconnect in a few seconds, retry, and then stop (in a disconnected state). Intermittently it would connect to the network, but sometimes with 'No Internet' and clearly lots of DNS issues in trying to resolve google.com. It sometimes took 30-60 seconds to load google.com.
Troubleshooting steps
- Tried disabling and re-enabling the WiFi adapter
- Tried restarting Windows 10
- Tried disabling all other network adapters (the Ethernet port from the dock and two created by VirtualBox)
- Tried removing dock connection
- This is the first time the connection issues were resolved and google.com was loaded (and could be reloaded) within milliseconds
- Re-attached dock and tried removing Logitech unifying receiver (the only USB device plugged in)
- Tried removing monitor
- Everything back to normal, was able to browse very quickly again
- Tried re-attaching monitor
- Network issues again where loading google.com would take around 20 seconds and refreshing the page would also take several seconds
Clearly there is an issue with the external display. The display is a 1080p monitor which is connected via a HDMI cable and a Mini DisplayPort to HDMI adapter. The strange part is that this problem has never come up before, though in hindsight I would say that browsing at the office has been generally a little bit slower than at home.
Has anyone else experienced this issue? I might try to get an older pre-1.4 spec HDMI cable to see if this has an effect.
Surface | Surface Pro | Power and battery
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116 answers
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Anonymous
2017-07-16T21:08:25+00:00 -
Anonymous
2017-07-16T21:16:29+00:00 Hey,
same for me I did try every solution which was mentioned here. Nothing worked for me unfortunately. Still surprised Microsoft isn't doing anything about it
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Anonymous
2017-07-20T15:41:40+00:00 What works for me is moving slightly the dock connector until I get the wifi back. Is like a bad contact alignment happening. Weird but works for me after trying every solution given in this thread with no success.
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Anonymous
2017-09-08T19:27:24+00:00 Dear Microsoft - I bought a [top of the range] surface book, surface dock, surface mouse, surface keyboard and spent a fortune on a massive widescreen Samsung monitor to complete this super expensive setup [the most money I've spent on anything] - I've only had it for a few days and yet I am routinely experiencing the same problem that hundreds of other have mentioned here with zero reply from you. It is not acceptable to ignore your customers in this way. When connected to your expensive dock the surface drops WiFi. I've tried everything detailed on these forums and still experience this infuriating and unacceptable problem. Will you please post an official reply and stop ignoring your customer base?
P.s. If you don't reply in due course you will be refunding me for all of these goods which are rendered useless by you.
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Anonymous
2017-11-02T21:36:12+00:00 I read through much of this thread with interest as I'd noticed a similar issue in my office recently, seemed to be triggered by adding a new monitor to my docking setup of my (1st gen) surface book.
I've spent the last couple of days trying to isolate it, with the hunch now that it is a hardware related issue with the surfacebook rather than a wifi issue at my office.
I kept the Wi-Fi Status screen for the adapter open while changing cables and configurations, watching the "Speed" go up and down. Like others, at points it went to 1 Mbps, and essentially I had no network connectivity, even though the signal quality was high.
What I stumbled upon - if I open the surfacebook, even if I'm not using the screen on the surfacebook, the Wi-Fi throughput shoots up to what it should be (presently 130Mbps). I'm thinking it is some interaction between the antenna(s), which have to be in the tablet section, and the base when folded closed.
Has anyone else tried this? It doesn't explain why the signal should be bad with the laptop closed, but I'll be very happy if it solves the issue (only been configured like this for about an hour at this point).