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Hi,
I recently bought the new Surface Pro 4 (i7, 512 GB SSD) along with the new docking station. I've experienced some of the general issues that various other people have mentioned (such as the power management/sleep issue) but I'm also seeing an issue that does not yet seem reported.
When I have the new docking station connected, if it's connected to a monitor, the network connectivity sometimes drops. I have been using it without any issues for about 2 weeks, but today I had a lot of trouble connecting to the office WiFi network. The network itself was definitely working properly as it was quick and reliable for several other users, including my own phone. Nonetheless, I rebooted the router to make sure.
Windows simply would not connect to the WiFi network (even though it has always been a saved connection). Trying to connect caused it to sometimes fail and sometimes ask for the network password (and entering it correctly would still fail - but that's another long-standing Windows bug!). Connecting to alternative networks did exactly the same; it would attempt to connect to my phone's portable hotspot, connect and disconnect in a few seconds, retry, and then stop (in a disconnected state). Intermittently it would connect to the network, but sometimes with 'No Internet' and clearly lots of DNS issues in trying to resolve google.com. It sometimes took 30-60 seconds to load google.com.
Troubleshooting steps
Clearly there is an issue with the external display. The display is a 1080p monitor which is connected via a HDMI cable and a Mini DisplayPort to HDMI adapter. The strange part is that this problem has never come up before, though in hindsight I would say that browsing at the office has been generally a little bit slower than at home.
Has anyone else experienced this issue? I might try to get an older pre-1.4 spec HDMI cable to see if this has an effect.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Should have kept my mouth shut WiFi now not working again when connected to hub. For god sake Microsoft get your finger out and sort this problem out. So far this overpriced tablet has been a complete waste of money could have brought 3 tab pros for what I paid for this piece of junk. 5 months old and have had no pleasure from it at all how do I get a refund or replacement in the uk for sp4 and dock.
Have you tried updating your surface with Surface Diagnostic toolkit. Please try it once.
Yes tried that at least 3 times been reading about a problem with usb3 causing a problem with WiFi but if that was the case why does it work with a usb WiFi adapter plugged into the dock.
I can recommend 3 updates for a new Microsoft Surface Pro 4 machine:
Tried all that no go what's puzzling me is I can connect to the dock with ext monitor switched off and wifi works but as soon as I switch the monitor on the wifi goes down no internet connection.
