See my note on the other thread. When using the Stereo connection you actually aren't using the Earbuds mic, it's the PC + you lose all of the M365 integration over that channel.
Continued Bluetooth LE & Teams Issues with Surface Earbuds
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Anonymous
On my 2nd pair of Surface Earbuds but still having continued issues with the Bluetooth LE connection. The sound quality degrades when compared to the standard Bluetooth connection + the left earbud continues to produce significant static/hissing while on Teams calls.
I do not have any issues when connecting normally across a number of devices (Pixel 4, Surface Go, Surface Book 2). Have made tired updating the earbuds, resetting to factory, repairing, etc. to no avail. My primary use case for the earbuds are for work, so this makes the product extremely difficult to use.
Surface | Surface Earbuds | M365 apps and services
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Anonymous
2020-06-16T15:48:33+00:00 -
Anonymous
2020-06-16T15:37:14+00:00 I had the same issue on my first-gen Surface Laptop and found a solution. I did a factory reset AND uninstalled the Windows "Surface Audio" app. It struck me as odd that, after installing the Surface Audio app, it does some kind of additional bluetooth connection (BLE vs normal? I don't know). Turns out that additional connection was causing the issue.
You can still install the app on your iOS or Android device to manage or update the Earbuds.
Hope it helps.
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Anonymous
2020-06-14T03:31:43+00:00 I've had similar issues with the Bluetooth Surface mouse as well. Will go out randomly when trying to use the Earbuds while connected to my PC. Experience this across multiple Surface hardware devices (Go + Book2).
The HF AG connection continues to be atrocious. The sound quality with Stereo is infinitely better but pales in comparison to when paired with an Android or iOS mobile device.
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Anonymous
2020-06-05T18:39:22+00:00 That's correct. When on the Stereo profile I can listen to music from my PC with no problems. When switching to the Hands-Free AG profile the audio quality deteriorates when listening to just music and when trying to take a call via Teams a fair amount of static/hissing is coming in through the left ear bud. Not nearly as much "traffic" coming from the right and I often will take calls with only that ear bud in as a result.