Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-09-04T16:45:20+00:00

    Eduardo, the repair usb which they want you try, does not work. We've all (mostly) tried this many times, and MS know it does not work. Wait a day or two, then contact them again and say it didn't work - just kept coming back to the same problem. It should not be this way, but go along with the process and you should be offered a replacement. Good luck. Ray

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  2. Anonymous
    2022-09-04T19:52:28+00:00

    I have the same issue, same bug and cannot get the recovery boot to work. This is most definitely a firmware issue.

    for replacement of $249 I can buy another refurnished cheaper because my warranty was out, theres no way for me to get a support ticket. Microsoft needs to make this right. I can't get past this issue for my surface go. I've seen it on many IT sites with the same issues, and downloads for the usb boot time is ridiculous and in a bad connection it kicks me off, and I have to restart a 48 hr download. the support site is not helpful at all.

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  3. Anonymous
    2022-09-06T00:25:50+00:00

    Hello, I have the same problem, only I cannot send my equipment for exchange since my warranty expired, however we know that this problem is a manufacturing problem, so it is necessary to replace the equipment, what can I do? How can I hire a service to be able to send it?

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  4. Anonymous
    2022-09-06T18:44:55+00:00

    This worked! Called 1-800-Microsoft, Select 1, 2, then serial number, then 3.

    This will get you to an agent.

    This agent transferred me to the Surface team.

    Surface team agent got the serial number and firmware version from me. Explained that although it was out of warranty, this is a known issue on their end and they will escalate it to their device replacement department. 72 hour turnaround time. He took down my shipping address to send the replacement to.

    Thank you for contacting Microsoft Support - a support case has been opened for you.

    For your reference:

    • Case #: ###
    • Created on: Tuesday, September 6, 2022
    • Description: No bootable device

    Remember, Microsoft will never ask for your password as part of any support interaction. Also, please don´t send any financial or personal information in email.

    Thanks,
    Microsoft Support

    MICROSOFT SURFACE

    Hi Phil,

    Thank you for contacting Microsoft Surface Support and for providing the details of your case.We processed a replacement order for your Surface Device that you can expect to receive within 6-8 business. 6-8 business days will start once our service center receives your non-working Surface Device.Please contact us back if you have any more questions, concerns, or issues in regards to your Surface device replacement.

    Thank you for choosing our Surface products!

    Take care and have a great day ahead ♥

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