Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

362 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-08-19T18:18:05+00:00

    me alegro un montón,

    Si me gustaría saber si tuviste algún problema, me pasa igual.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-08-19T22:15:28+00:00

    I'm glad you had success with Microsoft. I had the opposite experience. They told me that they were only replacing the Surface Go 1s for free. Unfortunately I have a Surface Go 2 and they told me since it's out of warranty (by 2 months) they will only do an out of warranty replace which will cost money. Then they had the nerve to ask to rate their response in "resolving" my problem.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-08-20T07:02:39+00:00

    I'm really sorry that you haven't got very far with Microsoft. My Surface was also out of warranty.

    I would ask you a couple of questions which might help.

    Firstly, have you followed the steps in the post by MaSD# above ? You need to get to the correct Microsoft support teams by following the instructions exactly.

    If you go to any other section of support, it seems that the response you received is the common one when people go through "technical support", rather than via the "hardware issue" as directed.

    Secondly, Microsoft themselves have acknowledged the issue ( see the "chat" post above). Does your device now show the Uefi version 1.0.34 ? If it does, and If you tell them that the problem started back in early summer in tandem with the rollout of the update, there is no reason why you should not progress with the replacement.

    Don't give up on this one. Try again with the above MaSD# system. I know iit's all a bit of a trial, but you have invested good cash in Microsoft products, and they need to look after their customers.

    Good luck, and do let others know how you proceed.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-08-20T15:39:52+00:00

    Contacted Microsoft chat here in Switzerland today. Everything went smoothly. They confirmed the problem and opened a case for the replacement. Thanks for the detailed procedure.

    Was this answer helpful?

    0 comments