Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-08-01T19:19:45+00:00

    Hi masd

    It's great you started this.

    You can join a discord channel I created for people with this problem. https://discord.gg/4HF8UtPd also, here's a page with how my case went through https://telegra.ph/Surface-Go-firmware-bug-bricks-the-device-06-24 

    Also, no need to post the same message 4 times, you end up just spamming subscribers' email.

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  2. Anonymous
    2022-08-02T05:20:24+00:00

    We got the same problem. The surface was out of warranty, but in Sweden there is a law that the seller of a new product is accountable for fixing the product if it is a fault the user can't have created. The first year, the evidence burden lies on the seller that the fault is user created, and in the two following years that changes so the user needs to be able to show that they havent misused the product and that the fault has been there all along (ie would have happened anyhow).

    Short story - the exchanged ours without any protests .

    I really hope they do the same for the rest of you, this will tarnish the surface brand and its crazy that a company gets away with stuff like this. I've seen far worse from apple, and really didn't think MS would be this greedy....

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  3. Anonymous
    2022-08-04T19:01:23+00:00

    Signed up to findothers.com as per the instructions. We need to keep up pressure on Microsoft. After this lunacy, it's likely to be Apple for me from now on

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  4. Anonymous
    2022-08-05T10:02:16+00:00

    Thank you. It's a shame, because I have really loved my Surface Go and I've been a MS user forever, but this has really tarnished their reputation,. I opened yet another support ticket with them yesterday - requested a call back but I've not yet heard from them. Something has gone seriously wrong with their Support.

    This forum has had nearly 9000 views and we're approaching 600 with the same issue. It's telling to me that apart from early on there has been noone from MS in this thread. This thread has slowed recently, so it may have peaked which means few people are seeing the campaign.

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