Surface Go uefi version is 1.0.34 and No Bootable Device error

Dear Microsoft

It's a sad moment, but honestly we both knew it would happen one day. To make it short, it's time to say goodbye. We look back at many years we've spent together. From Windows 3.1 on, I worked with each Version of Windows, and I don't know how many hundred installations i did. Then I've been super excited when I installed the first Beta of the .net SDK 1.0, or when I downloaded all those fancy-named previews of SQL Server .net. I've built codezone.ch for you, the first swiss .net developer community. I still do carry with pride the orange bag from Tech.Ed 2004 at Amsterdam. And I introduced SharePoint (MOSS is how we called it back then) and Dynamics CRM at hundreds of clients. I even used Bing instead of google, which I think tells more about my loyalty than anything else. And until recently, edge was my default browser.

Now you broke my Surface go.

Well, we all make mistakes, but at least we should admit them, and try to fix things. That's what I so painfully miss here.

I did somehow feel it coming. Just recently I installed Debian on my old Thinkpad, I replaced OneDrive by Nectcloud, and if it wasn't for my wife, I would have replaced o365 by LibreOffice already. While all these solutions aren't any better or more comfortable than your stuffs, they have one advantage: The people behind them did not disappoint me the way you just did. So I will get rid of my last Microsoft products, together with my now unfortunately useless Surface Go, and move forward.

I honestly wish you all the best, and I do hope you will sooner or later learn to take your customers (as in where the money that pays your salary comes from) serious.

Martin

P.S: Please, please don't suggest to use an usb recovery image, or the eraser tool. It won't fix neither my Surface nor our relationship.

I've gone round in circles a few times all ending in them wanting me to pay for a replacement. I haven't heard anything since I asked them to confirm these steps actually roll back the firmware change as it was my understanding firmware changes required you to hand over the device.

The last reply was:

"The case was already escalated that is why our Extended Support take over your case and the email they sent to you was the best resolution for their end. I can re-escalate the case, however, you will may receive the same resolution from them.

If the issue is a firmware or software, the troubleshooting steps can fix it. However, if all the steps are performed but still the issue remain, that's the time we can confirm that it's already a hardware issue.

Should you need further assistance, please contact us back by Phone or Online and we would be happy to help.

Best regards,

Ann
Surface Chat Support – Global English
https://www.microsoft.com/surface/support
Contact Us - Microsoft Support""

Just to add to this, loaded mine up this evening after it working fine, the boot order had changed in the EUFI and no just getting no bootable device. Firmware 1.0.34.

No hard drive missing error, nothing like that. Recovery didn’t work, I currently have a brick.

Yep pretty much like everyone else. Funny how Microsoft isn't responding to this thread anymore. Don't have a clue what are our options but one thing for sure is I ain't going to buy another device from them after being treated this way. It makes no sense how a huge company like that can do what ever they want and not pay the price.