Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-07-19T13:26:44+00:00

    I can confirm that. The chat worked for me.

    I am sorry to bother you with this stupid question but, how can i acces the microsoft chat? I am not able to find any option to open the chat to speak with someone from Service.

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  2. Anonymous
    2022-07-19T13:33:07+00:00

    I sent a message on Facebook and they sent me the link.

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  3. Anonymous
    2022-07-19T13:41:04+00:00

    Give a link to Facebook, please!

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  4. Anonymous
    2022-07-19T13:44:15+00:00

    This is what they sent me. After writing surface and clicking help button , you will be able see the sign in to contact support at the bottom left. This is from my mobile:

    On how to reach our support, go to this page: https://msft.it/6016bFgQ8. Type Surface and click on the Get Help button. Click sign in to contact Support and sign in with your Microsoft account. Select Surface > Technical Support > Surface Go > click Confirm. You'll be given options "Chat with a support agent in your web browser" and "Provide your phone number and a support agent will call you". Kindly secure a case number for future reference. It can be used in create a follow up request if needed. Feel free to message us back if you have any other concerns. -Mark

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