Thank you for reporting the issue. We have created and published a solution.
For more information, please view Surface Go or Surface Go 2 turns on and shows "No Bootable Device" (microsoft.com)
-Todd
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.
I've tried all the recovery disk options without success.
Have also noticed a few reddit threads with similar issues with this version in the last week or so
Anyone else seen this and managed to recover their device?
I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.
I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback
Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.
Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for reporting the issue. We have created and published a solution.
For more information, please view Surface Go or Surface Go 2 turns on and shows "No Bootable Device" (microsoft.com)
-Todd
Same problem here, I installed an update last weekend, and keep getting "No bootable device" since then. I tried all possible recovery precedures, no luck. Surface Go, UEFI 1.0.34. MS seems to have messed it up quite a bit. I really hope my Surface will come back to life.
Just to list the steps I have tried which didn't solve the problem:
If anyone has ANYTHING else I could try I would be happy to do so
Spent some time on chat with MS. Very helpful. Operator indicate it sounded like a firmware issue. I didnt have device available just looking to register issue.
Got sent some instructions on how to fix
They are the just the usb recovery instuctions cut and paste into an email!
I've requested another effort as this is well known not to work.
I even posted this forum into the chat operator said they read it!
Hey InkyPhys,
I just talked to someone from the Surface Technical Lead and it's pretty much the same answer. If the recovery tool isn't working well we are out of luck. They put it as a "hardware issue" which makes no sense! I'm writing back an email to the same person hoping they will investigate further but it's sound like they are trying to make us replace our Surface for newer one. Really dissapointed in them!
Here's the email :
We hope this email finds you well. This is Lynette, one of the Technical Leads from Microsoft Surface Support.
It has come to our attention that you are having issues with your Surface Go. All the troubleshooting steps have been duly performed and it is deemed to be a hardware issue already.
Reviewing your case, it appears that the warranty of the Surface Go has ended on June 19, 2020. With that being said, should you want to proceed with replacing your Surface Go, it will be tagged as an Out of Warranty replacement with additional costs.
While we understand how important it is for you to have a functioning device, we can only replace it through this method.
You may refer to the Surface Warranty Terms and Conditions found on this link: https://support.microsoft.com/en-us/topic/warranties-extended-service-plans-and-terms-conditions-for-your-device-eedf7a23-84a7-1a47-480b-0e10503eedf5
Aside from the Out of Warranty exchange, you may also check out our Microsoft Trade-In Program through this link: https://microsoft.cexchange.com/online/home/index.rails
The Microsoft Store Trade-in Program powered by CExchange lets you trade in an eligible used device for rebate after purchasing a qualifying device from Microsoft Store. For more information about the Trade-In Program, you can contact CExchange Customer Service:
E-mail: ******@cexchange.com
Phone: 1-800-351-6864 (8am–5pm CT).
We appreciate your understanding and cooperation.
Thank you for choosing Microsoft Surface. Please take care and stay healthy in these trying times.Service Request #: 1039765958Best Regards,**Lynette E.**Microsoft Surface SupportSchedule: Monday - Sunday, 7:00 a.m. - 7:00 p.m. CST