Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-07-10T23:03:17+00:00

    It seems, that Microsoft is also replacing my bricked GO.

    The fun part is that I run 4 of these in the company. Only one is bricked so far, the other 3 are actually running on UEFI 1.0.34 and are working so far. Will these stay working or am I sitting on 3 ticking time bombs?

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  2. Anonymous
    2022-07-10T23:13:45+00:00

    Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

    I've tried all the recovery disk options without success.

    Have also noticed a few reddit threads with similar issues with this version in the last week or so

    Anyone else seen this and managed to recover their device?

    I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

    I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

    Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

    Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

    It seems like they are replacing these devices as a fee-free replacement now.

    My recommendation is to lodge a support ticket (either call or web chat).

    Supply this thread, be persistent it is a now a known issue and even if out of warranty insist it be replaced as a fee-free one.

    Sending the serial number and a screen shot with the firmware version installed and confirming you've tried the recovery drive etc now seems to get somewhere.

    Good luck to everyone else.

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  3. Anonymous
    2022-07-11T15:01:18+00:00

    Hi, this may be a dumb question, but how do I get the UEFI screenshot on my bricked device - i can't get it to even power up?

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  4. Anonymous
    2022-07-11T15:10:49+00:00

    You can access the UEFI screen even with your bricked device : https://support.microsoft.com/en-us/surface/how-to-use-surface-uefi-df2c8942-dfa0-859d-4394-95f45eb1c3f9

    You can adjust the UEFI settings only during system startup. To load the UEFI firmware settings menu:

    1. Shut down your Surface and wait about 10 seconds to make sure it's off.
    2. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button.
    3. The Microsoft or Surface logo appears on your screen. Continue to hold the volume-up button. Release the button once the UEFI screen appears.

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